About us
About Trade Direct Insurance
Trade Direct Insurance is a trade insurance specialist. We provide insurance for tradesmen and construction workers, and are proud to have been the insurance provider of choice for many thousands of tradespeople during the last 40 years.
We are experienced and committed to our customers’ needs. From self-employed tradesmen and sole traders to contractors and small business owners, we offer insurance to over 70 recognized trades. Trade Direct Insurance is part of Kelliher Insurance Group (KIG), a leading UK independent insurance broker offering complete specialist insurance solutions for clients across a range of specialisms and market sectors.
Our Mission Statement
To build connections that stand the test of time.
Our values
Our values inspire and guide everything we do, from how we speak to clients to how we work with each other.
Commitment
We have an unwavering dedication to doing what’s right, every time.
Collaboration
We value collaboration, working and learning together as a team.
Consistency
We consistently deliver, now and when you need us the most.
Creativity
We are fueled by a creative energy that helps us solve complex challenges.
Our insurance partner
Zurich Ltd, one of the world’s largest insurance groups
Zurich Ltd offers a wide range of general and life insurance products and services for individuals, small businesses, mid-sized and large companies and multinational corporations. With over 130 years’ experience of finding people the financial answers they’re looking for, with Zurich Ltd we can find you the right cover at the right price, that meets your business and insurance needs.
Need to make a complaint?
Trade Direct Insurance's Customer Complaints Procedure
We pride ourselves on our customer service, and therefore take customer complaints very seriously. If something does go wrong, we are here to work hard and resolve the issue as quickly as possible; and while we hope that you never have cause to formally lodge a complaint with us, we do have a Complaints Procedure that details the ways in which you can lodge a complaint, and how we will record and process this.
